Bank Threatens To Close Customers Bank Accounts

Did Bank Use Civil Right Laws To Justify DEI To Hire Foreign Staff In Support Center?

Bank tells customer they are closing bank accounts because he complains about their phone support.

Customer sends two complaints to Bank: 1. GDPR Issues: Exposing his data to Foreign Support Agent due to constant reports of phone scamming coming from that agents country.

2. Phone a second time shortly afterwards and couldn’t understand the support agent, asked to be transferred to an Irish support agent but was transferred to another agent from the same country who he could not understand talking either.

Irish people are recognized as an Indigenous Native Population. UN Declaration For Indigenous peoples.

Are banks legally allowed to potentially expose their customers financial data and private information to support staff and then use DEI (or misusing DEI might be a better term) to justify not hiring Irish people in their call centres as opposed to hiring people from countries that have been identified as having multiple, very dangerous, scam call centers involved in fraudulent activities, including tech support scams, lottery scams, and impersonation schemes?

Commonly reported countries include India, Nigeria, the Philippines, and others where scammers often operate. This practice also causes problems to some Irish people who find it very difficult to understand these support agents talking on the phone, but who are expected to shut up and just put up with this disrespect and say nothing. All of this on top of reports thousand of Irish people having to emigrate since 2022.

New ERSI Report 2025 that: "Many indicators of migrant integration remain strong, with foreign-born residents more likely to be employed, active in the labour market".

It would certainly be naive to think that people from outside of Ireland shouldn’t be hired to different positions but isn’t it also a fact that if an Irish person who calls a support center in Ireland should be treated respectfully. Being connected to someone they cannot understand or they have issues with regarding GDPR because of the issues regarding scamming previously mentioned, they should at least have the choice to be able to speak to or receive a call back from an indigenous Irish customer service agent. That would be just basic respect that, I believe, should be extended to any customer in any country for that matter.

Following a few letters back and forth from the bank, one letter was just full of DEI, bullying and intimidation.

During the course of letters sent to the bank and back the persons website was hacked with malicious code and is now off line, business is no longer trading, in the process of closing down. At this point the source of the attack has not been traced except a screenshot of a file sent from the hosting company showing a UK website selling Phentermine from India and other countries.

Back to the call center:

You get a support agent who you can't understand, but it doesn’t matter that you can’t understand what they are saying, so hang up and allow yourself to be treated disrespectfully because someone who owns a call center is prepared to do this to you.

I have been asking local people what was their experience in this regard? Ever one I ask tells me they have had similar experiences. Why should we be be treated like this? I will do an online survey.

If you complain this is what you will get in the post.

Call Centre/Customer Service: 

This in essence is telling you that you don't matter as an Indigenous person anymore in your own homeland, you are no longer respected as such in that institution. They feel that they can just introduce DEI and they have no responsibility towards you after that. It is hard to have any reaction to that because it is totally one sided, an equal opportunity, all inclusive employer who seems to care less about the customers at the other end of the phone. It looks like a psychological verbal attack on a customer so the institution can justify employing people from foreign countries.

But. I believe, what is written on that piece above is a legal statement quoting Civil Liberties text to justify DEI policies. But those civil liberties they are referring to also applies to their customers. Using them here in this context is, I believe, illegal. The bank is actually abusing their power as a very powerful institution over an Irish citizen and the very laws that were written to protect the civil liberties of all people is now being unlawfully used to deny the customer here a right to be treated respectfully.

When a person opens a bank account with a bank, or in fact trades with any business, you are in fact, entering into a contract of mutual respect between both parties. This cannot be changed after the fact to put either party at risk of wrongful doing, bullying, or being discriminated against. It most certainly does not imply that a customer has no right to complain at a risk of being told their accounts are being closed.

Person Approached Bank In Person

The person approached the bank in person to get an explanation as to which terms and conditions they were referring to. Was told the bank had no obligation to give him one.

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So here, I believe, the bank is denying a legal right to complain and then denying the legal right to be told the reason for his accounts closure. Reading “in accordance with the terms and conditions” stated, I do believe, that it is a legal statement being made by this institution and consequently they have to tell the person why they are closing the accounts.

So what happens next?

We will have to see how this progresses, it is certainly a very scary scenario for people now, as I stated before our dependence on bank accounts and bank cards is too much to be honest.

We as citizens in our world need to hold our banking institutions accountable and stop this DEI being bused and wrongfully inflicted into our lives.

Watch this space.